Spotlight: The Service Catalog Specialist Certification Course

Eight ways your organization can utilize a well-designed and maintained service catalog

Burlington, ON – April 24, 2020 – The following is an excerpt from a blog posted today. To read the entire post, click here.

A comprehensive service catalog plays a crucial role in IT service delivery because it is the central source of trusted and consistent information on all the agreed services delivered and supported by IT. The service catalog serves as the access point for all IT services, represents the face of IT to the customer, is the means of delivering value to customers by facilitating the outcomes customers want to achieve, and must evolve with the business by incorporating new offerings and enhanced outcomes.

Eight Reasons Why the Service Catalog Is Essential

The service catalog doesn’t just keep track of your IT products and services, it can also be used as a strategic and tactical business tool.

To read the rest of this news item, which appears as a blog posted today, click here.

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