Integrated Service Management Overview™


An industry exclusive! No one else shows you what “integrated” service management really means.

The interconnectivity of several new and long-standing frameworks, methodologies and best practices supporting IT service management (ITSM) is the key to driving real business value. But what are these practices and how do they work together to help IT deliver services better, faster, and more efficiently?

This one-day overview shows how proven ITIL and ITSM capabilities and Lean, Agile, and DevOps practices can work together to enable digital transformation, accelerate IT processes, remove waste, lower cost, and increase value to your customers.

You will learn the essential knowledge needed to adopt new practices and adapt service management processes to deliver business value throughout the organization.


This overview introduces topics necessary for understanding and integrating core service management processes, Lean Thinking, Agile project management, and DevOps. Specifically, you will understand:

  • The concept of service versus technology management
  • The core service management processes required by every organization
  • Principles of system’s thinking and value stream orientation
  • How integrated service management is the interconnectivity of ITIL, Lean, Agile, and DevOps practices
  • The core elements of lean thinking and process improvement
  • Agile project management practices including SCRUM roles and processes
  • The key principles of DevOps and how it improves collaboration, continuous delivery, and automation
  • How the integration of these practices enables process acceleration, reduction of risk, and lower costs to increase business value
  • How Integrated Service Management can revitalize your service management initiatives

This overview is designed for anyone specializing, managing, and working in an IT organization.


No prerequisites are required.


Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.


If you are new to ITSM, Agile, Lean IT, or DevOps and would like more detailed guidance on how to apply any of those techniques and practices, we also suggest:


If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:a
  • Purchase a Team Public Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team: Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.
Onsite, Live Team Training On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team:
  • Onsite team training is currently not offered because of COVID-19 and social distancing protocols.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Summary

Public / In-House: 1 Day

Formats Offered:
  • Live Classroom
  • Web-Based
  • Live Classroom
  • Web-Based

Exam Provider:
No Exam

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Purchase this course with the MarsLander business simulation and receive 10% off the total.

Course Dates for Integrated Service Management Overview™
Course Fee
Public Dates - Virtual Classroom
Oct 18 2021
USD 875.00