ITIL 4 Foundation

ITIL 4 Foundation


Duration :
  • Public / In-House: 2 Days
  • Self-Paced Online: 12 Months
Formats Offered:
  • Self-Paced Online
  • Public :
    • Live Classroom
    • Web-Based
  • In-House
    • Live Classroom
    • Web-Based
Exam Provider:
  • PeopleCert

When it comes to ITIL and IT service management, Pink continues to lead the way – after 30 years and four versions of ITIL, we’re still the one everyone looks to first.

Over the years, NO OTHER organization has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL since its inception in the late ‘80s, and more recently ITIL 4, we are The ITIL Experts! Look no further than Pink Elephant for your ITIL training and certification.

ITIL 4 CERTIFICATION PROGRAM

ITIL 4 Foundation is a mandatory requirement for all other courses.

ITIL 4 Certification Scheme – Pink Elephant

To read course descriptions and to check availability for other courses in the ITIL 4 certification scheme, click here.

ITIL 4 FOUNDATION COURSE OVERVIEW

This two-day course is the first step in your ITIL certification journey and prepares you for the examination leading to the Foundation certificate in IT service management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

For those still engaged with ITIL v3, you may ask: what’s the difference between ITIL v3 and ITIL 4? Good question.

In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from methodologies such as Lean IT, Agile, and DevOps. ITIL 4 also aims to help businesses navigate the new technological era of digital services.

To help you to further understand the differences between ITIL v3 and ITIL 4, read this very informative white paper.

At the end of the course, Pink’s attendees will have received content-rich and very comprehensive materials and explanations that include:

  • A review of ITIL 4’s service value system model and its business relevance.
  • A description and review of ITIL 4’s seven guiding principles.
  • An explanation of ITIL 4’s service value chain and its significance in enabling strong IT business alignment.
  • A review of the four dimensions of service management.
  • A description of the 34 ITIL 4 practices, with a primary focus on 18 of these.
  • Several high level and key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
WHO SHOULD ATTEND?

The ITIL 4 Foundation certification course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge.

PREREQUISITES

There are no mandatory prerequisites.

EXAM & CERTIFICATION

  • All methods of delivering this course include the exam in the fee.
  • This course prepares participants for the examination leading to the Foundation certificate in IT service management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
  • A passing mark of 65% is required to receive your certificate.
  • An exam review is included in the course to help prepare attendees for the final exam.
  • After completion of this course, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Self-Paced Online (SPO) Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for 12 months.

Choose between two SPO versions:

  1. Troy DuMoulin Signature Series Option – the full course is presented by Troy, who is one of the world’s leading ITIL experts, using video and audio, with the same downloadable course materials as the live public course. You’ll feel like you’re taking the live course taught by Troy!

    See demo on this page.

  2. Regular Option – the full course is presented using a variety of mediums including a few short video clips of Pink trainers, some audio descriptions of key learning points, and mainly comprised of easy to read and very comprehensive training guides.

Read more details here in a recently posted blog.

A short video is also included on this page that explains the differences.

If you are an individual:

  • Purchase below in the shopping cart.
If you are looking to train your team:

  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Public In-person, and Public Virtual Web-Based Delivered on specific dates by our expert trainers throughout the year as shown in shopping cart below.

  1. Public in-person courses are presented live and in hotel venues.

  2. Public virtual web-based courses are hosted live, online.
If you are an individual:

  • Purchase below in the shopping cart.
If you are looking to train your team:

  • Purchase a Team Public Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:

  • This option is not applicable.
If you are looking to train your team:

Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.
Onsite, Live Team Training On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. If you are an individual:

  • This option is not applicable.
If you are looking to train your team:

  • Onsite team training is currently not offered because of COVID-19 and social distancing protocols.
SHOPPING CART

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

This course is part of the ITIL 4 Managing Professional (MP) Pass – save over 30% off regular course fees and fast-track to achieving your ITIL 4 Managing Professional designation!

To purchase the bundle, select one of the options below:

ITIL 4 Managing Professional (MP) Pass
How Name Pass Fee
Self-Paced Online
Self-Paced
ITIL 4 Managing Professional (MP) Pass – Self-Paced Online USD 2,445.00 Add To Cart
Public Dates - Virtual Classroom
Virtual
ITIL 4 Managing Professional (MP) Pass – Live, Virtual Courses USD 6,980.00 Add To Cart

To purchase the ITIL 4 Foundation course, select one of the options below:

Option 1 – Virtual, Live Team Training
On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. Get Quote
Option 2 – Team Training Pass
Purchase your seats for public courses in bulk and save up to 30%. Your staff do not have to attend course(s) together. Get Quote
Option 3 – Self-Paced Online: Single Purchase

Learn at your own pace from your computer, anywhere at any time.

 
How Name Where Course Fee
Self-Paced Online
Self-Paced
Troy DuMoulin’s Signature Series ITIL 4 Foundation Anywhere USD 975.00 Add To Cart
Self-Paced Online
Self-Paced
ITIL 4 Foundation – Regular Anywhere USD 595.00 Add To Cart
Option 4 – Self Paced Online: Multiple Purchases
Purchase more than 10 self-paced online courses at one time and get volume discounts. Get Quote
Option 5 – Public Courses

On specific dates throughout the year; hosted live, online, with our expert instructor. To purchase only the ITIL 4 Foundation course, select one of the options below:

Purchase Course
Course Summary

Duration :
Public / In-House: 2 Days
Self-Paced Online: 12 Months

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

Purchase Course
Course Dates for ITIL 4 Foundation
How
When
Where
Course Fee
Public Dates - Virtual Classroom
Virtual
Sep 27-28 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Oct 14-15 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Oct 25-26 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Nov 08-09 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Nov 22-23 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Dec 06-07 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Dec 20-21 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jan 06-07 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jan 20-21 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jan 31-01 2022
Web-Based
USD 1,595.00
Public Dates - Live Classroom
Public
Feb 14-15 2022
Las Vegas, NV
USD 1,995.00
Public Dates - Live Classroom
Public
Feb 19-20 2022
Las Vegas, NV
USD 1,995.00
Public Dates - Virtual Classroom
Virtual
Feb 24-25 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Mar 07-08 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Mar 21-22 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Apr 04-05 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Apr 18-19 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
May 02-03 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
May 16-17 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
May 31-01 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jun 13-14 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jun 27-28 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jul 11-12 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jul 25-26 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Aug 08-09 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Aug 22-23 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Sep 06-07 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Sep 19-20 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Oct 03-04 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Oct 17-18 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Oct 31-01 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Nov 14-15 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Nov 28-29 2022
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Dec 12-13 2022
Web-Based
USD 1,595.00